Reference

Your Data Rules at cahyatoto

We keep this Privacy Policy focused on what you share when you open your account, enter the lobby and use DANA, OVO, GoPay or QRIS.

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Explore Lobby Read FAQ

How Privacy Works for Indonesia Accounts

cahyatoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your privacy choices start at registration, where we ask for the account details needed to create your login, match your wallet activity and answer support questions. When you use DANA, OVO, GoPay or QRIS, we store transaction references rather than your full wallet app history, so

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our team can confirm deposits, trace withdrawals and solve failed payment cases. We also record device type, IP area, login time and session actions such as opening Lightning Roulette, Ganesha Fortune or the wallet page, because those records help us detect account takeover attempts. If access,
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eligibility or service handling is questioned, the answer depends on local law. You can ask us to update inaccurate account data, check what privacy records we hold, or request removal where local law permits. We may retain certain payment and security logs for fraud checks, dispute
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handling and legal duties before deletion is available.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY HELP

Contact Paths for Privacy Requests

Privacy requests need a clear route, not a crowded chat thread. Use the channel that matches your issue: profile correction, device access, payment record or support transcript. Our team checks privacy messages daily from 09:00 to 23:00 WIB, with priority for account-lock cases and wallet reference questions.

Team online

Live chat privacy desk

Open live chat from the account menu and choose the privacy topic before sending your question. We may ask for your username, registered phone and latest DANA, OVO, GoPay or QRIS reference to verify ownership.

Email record request

Send privacy requests by email when you need a written reply about stored account data, correction steps or deletion timing. Include your login name only; do not send wallet passwords, one-time codes or full identity photos.

Device access report

If you see an unfamiliar login, go to Account > Security > Devices, take the session time, then contact support. We compare that record with IP area, browser type and recent wallet activity.

DATA CARE

Privacy Controls Around Payments and Devices

We treat privacy as part of the account flow, from your first login to a wallet query after a QRIS scan.

Data we collect

We collect your registration details, login activity, device type, payment references and support messages. We do not need your DANA, OVO, GoPay or QRIS app password, and our staff should never ask for it.

Why we use it

We use account data to keep your login working, match wallet records, process privacy questions and reduce account misuse. Activity records also help us check unusual moves between slots, live tables and wallet pages.

Cookie handling

Cookies keep your session active, remember basic preferences and help us notice repeated failed logins. You can clear browser cookies, but you may need to sign in again and confirm your device afterward.

Account security

Your privacy is tied to access control, so we watch login time, device changes and password reset requests. If a session looks unusual, we may pause wallet actions until ownership is checked.

Retention timing

We keep payment and security records only as long as needed for dispute checks, account safety and legal duties. Some support chat records may stay longer when they relate to wallet matching or access recovery.

Correction requests

You can ask us to correct profile details, close old device sessions or explain stored records linked to your account. Start in live chat or email, then complete the ownership check we send back.

Answers About Your Privacy Choices

These privacy answers cover the questions we hear most often after you open an account, scan QRIS, change phones or contact support. They explain what we collect, why we keep it, how you can ask for changes and what happens when local rules affect access.

We collect the details needed to create and protect your account, such as login name, contact number, password record, device data and wallet references. We use those details for access checks, payment matching and privacy support.

No. We store payment references, timing and matching status, not your wallet app password or one-time code. If anyone asks for those private wallet credentials in our name, contact support before taking any action.

Start from your account profile for simple contact changes, then message live chat for records you cannot edit yourself. We may ask for your username, registered phone and recent wallet reference before making changes.

Device and login records help us spot unusual access, confirm your phone or browser and protect wallet actions. For example, a new desktop login after mobile QRIS activity may trigger an ownership check.

You can request deletion through live chat or email, and we will explain what can be removed. Some payment, security and dispute records may be retained for a period where local law permits.

Simple corrections are often handled during support hours, 09:00 to 23:00 WIB, after ownership checks. Requests involving payment logs, device history or deletion may take longer because we verify linked records first.

The policy explains how data supports account access, lobby sessions and wallet checks; it does not create access rights by itself. If eligibility is involved, access depends on local law and account verification.

Your Data Rules at cahyatoto

Contact Paths for Privacy Requests

Live chat privacy desk

Email record request

Device access report

Privacy Controls Around Payments and Devices

Data we collect

Why we use it

Cookie handling

Account security

Retention timing

Correction requests

Answers About Your Privacy Choices

01 What personal data does cahyatoto collect when I open an account?

02 Do you store my DANA, OVO, GoPay or QRIS password?

03 How can I see or correct the data on my account?

04 Why do you record device and login details?

05 Can I ask cahyatoto to delete my account data?

06 How long does a privacy request usually take?

07 Does this Privacy Policy affect access to games or wallet use?

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